At Avoolin, we strive to provide the best shopping experience for our customers. If for any reason you are not satisfied with your purchase, you may request a return under the conditions outlined below.
1. General Return Conditions
To submit a return request, please ensure the following:
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The request is made within 7 days of receiving the product
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The item is unused and in its original condition
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The product is returned in its original packaging
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Photos or videos of the issue are provided (if the item is damaged or defective)
2. Items Eligible for Return
You may return an item if:
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It arrives damaged, defective, or faulty
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The product differs from the description on our website
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You received the wrong item
In these cases, the return shipping cost will be covered by us.
3. Items Not Eligible for Return
Returns are not accepted in the following situations:
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The item has been used, damaged, or altered by the customer
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Damage caused by improper handling or storage
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Personalized or hygiene-related items (if the packaging has been opened)
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Requests made outside the eligible return window
4. Return Process
To initiate a return, please follow these steps:
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Contact our support team via email or WhatsApp
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Provide detailed photos and an explanation of the issue
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Wait for our support team to approve your return
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Ship the item to the address provided (if return shipping costs apply to the customer)
Once we receive and inspect the item, your refund will be processed within 3–7 business days.
5. Order Cancellations
If you request to cancel your order before it is processed and shipped, you will receive a full refund.
